EXCLUSIVE RENTALS SPAIN, S.L. (LUXURY RENTALS MADRID) makes available to interested parties, in compliance with and under the protection of Law 2/2023, a communication channel for the receipt of information regarding:
- actions or omissions that may constitute a serious or very serious criminal or administrative offence.
- actions or omissions that may constitute infringements of European Union law, as provided for in Article 2.1.a).
- infringements of labour law in the field of occupational safety and health.
The communication channel is also enabled to receive information that involves non-compliance with current legal regulations, as well as to receive any doubts, complaints or suggestions regarding Compliance.
The communications made will be received and processed by the people of the Responsible Body of the Channel (Rol Compliance Officer) and by the Governing Body of LUXURY RENTALS MADRID.
If you consider that any of the people who are going to receive your complaint (Responsible Body of the Channel or Governing Body) is a participant or is involved/involved/involved in the facts reported, you may block communication to said body, leaving you out of the processing and investigation.
LUXURY RENTALS MADRID expressly prohibits acts constituting retaliation, including threats of retaliation and attempted retaliation against persons who submit a communication in accordance with the provisions of the Law.
Maximum confidentiality and anonymity are guaranteed in the processes of investigation of the information received and the treatment of the same with objectivity, impartiality and transparency, subject to the regulations on the protection of personal data and in compliance with Law 2/2023, of 20 February, regulating the protection of persons who report regulatory breaches and the fight against corruption and Directive (EU) 2019/1937 of the Parliament European and Council Law of 23 October 2019 on the protection of persons who report breaches of Union law.
The identity of the informant will in any case be reserved, it will not be communicated to the persons to whom the facts reported refer or to unauthorized third parties.
When filling out the forms, you must take into account the following rules:
- The information provided must be truthful.
- Communications must be made in good faith.
- Do not share personal data of third parties unrelated to the facts reported.
- Do not share personal data included within the special categories of data (health, ideology, trade union membership, religion, sexual orientation, beliefs or racial or ethnic origin, etc., art. 9 LOPDGDD).
A person reporting who, in bad faith, submits a manifestly unfounded or malicious communication with the intention of causing unjustified damage, may be subject to the adoption of the appropriate measures or, where appropriate, to the competent authorities for the initiation of any proceedings that may be subject.
Once the corresponding form has been completed, ÉticoAldía will generate an acknowledgment of receipt that you can print or "save as a PDF".
For more information on the general principles of the information management procedure and the use of the channel, you can access the following documents:
Communications can also be made externally through external information channels to the competent authorities and, where appropriate, to the institutions, bodies, offices or agencies of the European Union.
These channels can be:
- Independent Authority for the Protection of Whistleblowers (A.A.I.).
- Before the corresponding authorities or regional bodies.
- Prosecution.
- European Public Prosecutor's Office, in the event that the facts affect the financial interests of the European Union.
- State Security Forces and Corps (FFCCSE).
- Competent Anti-Fraud Agency.
- Other competent bodies.
To make complaints about our products/services use this channel:
To make a complaint or communication: Click here
To find out the status of your complaint or communication: Click here
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